How Overture Home Care Scaled Empathy Across 1,500+ Caregivers in One Year with Experiential Dementia Training

Industry

Education

Challenge

As Overture’s client population increasingly included individuals living with Alzheimer’s disease and other dementias, the organization sought a training solution that would: deepen caregiver understanding of the lived experience of dementia; improve communication and relational skills; and provide a scalable way to educate families, referral partners, and the broader community. Overture needed a program that moved beyond traditional instruction and created meaningful, experiential learning.

Results

By integrating Dementia Live® into onboarding and community outreach, Overture Home Care transformed how caregivers understood and delivered dementia care. In just one year, more than 1,500 individuals were trained, resulting in stronger caregiver confidence, improved family communication, increased employee engagement and retention, and expanded community referrals — including a new 24-hour care placement directly tied to a community education event.

Key Product

Dementia Live®

www.OvertureHomeCare.com

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1,500+ Caregivers Trained

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Immersive Empathy-Building Training

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Integrated Into Weekly Onboarding

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Expanded Community Referral Impact

“Dementia Live® doesn’t just train caregivers—it anchors them to the purpose of this work. Our partnership with AGE-u-cate has helped us retain compassionate caregivers while delivering more meaningful care to families living with dementia.”

Paige Wolk

Senior Vice President, Overture Home Care

About Overture Home Care

Overture Home Care, founded in 2015, is a family-operated agency serving older adults throughout North Texas. Their mission—to provide superior home care with dignity, patience, and discretion—aligns closely with AGE-u-cate’s commitment to fostering empathy-driven care. With a team of over 400 employees, including nurses, social workers, caregivers, and community liaisons, Overture is recognized for its expertise in dementia care and chronic illness support.

The Challenge

Implementation

Overture integrated Dementia Live® into its twice-weekly onboarding for new caregivers and staff, as well as its extensive community outreach efforts. Over the course of one year, Overture trained more than 1,500 individuals—including caregivers, senior living staff, volunteers, church groups, and families. One notable event took place at a large Dallas church, where over 50 participants experienced the simulation and engaged in guided reflection facilitated by Overture’s certified coaches.

Measuring Success

Overture uses a combination of post-training evaluations, employee confidence surveys, client satisfaction tracking, and referral monitoring to assess the impact of Dementia Live®. These tools help quantify both the educational value and the organizational benefits of the program.

Impact & Outcomes

The partnership between AGE-u-cate and Overture Home Care has produced measurable and meaningful outcomes:

Caregivers report increased empathy, confidence, and ability to anticipate the needs of those living with dementia.
Overture reports stronger staff retention and engagement with caregivers feeling better prepared, more supported, and more connected to Overture’s mission, reducing burnout and strengthening longterm employment relationships.
Families express greater understanding of their loved ones’ experiences, leading to improved communication and reduced stress.
Overture strengthened its reputation as a leader in dementia education and expanded its referral network.
Community organizations and faith-based groups have continued to request Dementia Live® sessions due to the program’s lasting impact.
One community event directly resulted in a family referral for 24-hour care, demonstrating the program’s ability to connect families with needed support.

Feedback from Participants

Caregiver: “The Dementia Live® experience completely changed how I communicate with my clients.”

Family Member: “It helped our family understand what mom is feeling every day.”

Volunteer: “Everyone is still talking about the program. The impact continues to play out in our weekly sessions.”

Conclusion

The collaboration between AGE-u-cate Training Institute and Overture Home Care demonstrates the transformative power of experiential dementia education. By integrating Dementia Live® into both internal training and community outreach, Overture has elevated the quality of care provided to older adults across North Texas. AGE-u-cate is proud to support Overture’s mission and looks forward to continued partnership in expanding dementia awareness and compassionate care.

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